FAQ · Billing Questions
Billing Questions
Yes! Simply provide us with your e-mail in writing and we can send your invoice via e-mail.
Monitoring is billed in advance, usually semi-annually (every six months). Invoices are issued on the 1st of the month that begins your upcoming billing cycle and payment is due by the 20th of the month that your invoice issued.
Service is generally COD, meaning that payment is expected at the time of service. If for some reason payment is not made at the time of service, you have 30 days to remit payment. If payment has not been received within 30 days, a $10.00 charge will be added for billing.
No! Because of the nature of our business, we must receive a written request to discontinue service. Failure to make payment might be due to travel, oversight or lost mail, and we would not jeopardize your security by assuming non-receipt of payment indicates a desire not to continue service. After a period of time, non-payment will result in cancellation, but you would be notified before this action is taken.
Payment methods we currently accept include cash, money order, check or credit card (Visa, MasterCard or Discover). We can keep your credit card information on file for automatic payment if desired.
